HI-Studios

Privacy Policy

HI-Studios LLC | Marin County, California

Effective date: July 29, 2026

This Privacy Policy explains how HI-Studios LLC (“HI-Studios,” “we,” “us,” or “our”), located in Marin County, California, collects, uses, discloses, and protects information when you visit hi-studios.com, contact us, or purchase products through our online store.

 

1. Information We Collect

Information You Provide
Depending on how you use the website, you may provide:

  • Contact information, such as your name, email address, telephone number, and message content.
  • Order information, such as products purchased, quantities, transaction status, order history, and customer-service communications.
  • Billing and delivery information, such as billing address, shipping address, delivery instructions, and optional telephone number.
  • Information needed to arrange delivery, such as access conditions, appointment requirements, or an authorized recipient.
  • Information submitted when requesting a return, refund, repair, or other support, including photographs and descriptions.
  • Marketing preferences and information you choose to provide when subscribing to or responding to communications.

 

Payment Information
Payments are processed by a third-party payment provider. The provider may collect payment-card, bank, digital-wallet, billing, fraud-prevention, and transaction information directly from you. HI-Studios generally receives transaction confirmation, payment status, limited payment details, and order information, but does not intend to store full payment-card numbers or card security codes on its own systems.

Information Collected Automatically

When you use the website, the website and its service providers may automatically receive technical and usage information, such as your Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an Internet Protocol address, timestamps, cookie identifiers, and information about website errors or security events.

 

2. Cookies and Similar Technologies

The website may use cookies, pixels, local storage, and similar technologies to operate pages, support checkout and security functions, remember preferences, prevent fraud, measure website performance, and understand how visitors use the website.

Browser controls may allow you to delete or block cookies. Blocking essential cookies may prevent parts of the website or checkout from working. You may also use Cookie Privacy Settings to make the choices offered there.

 

3. How We Use Information

We may use information to:

  • Operate, maintain, secure, troubleshoot, and improve the website.
  • Process orders, payments, taxes, shipping, returns, refunds, and customer-service requests.
  • Communicate about an order, inquiry, delivery, policy change, or customer-service matter. Verify transactions, detect fraud, protect customers, and enforce website and payment rules. Maintain business, tax, accounting, and legal records.
  • Send marketing communications when permitted and honor opt-out requests. Comply with law, legal process, insurance requirements, and valid government requests. Establish, exercise, or defend legal claims.

 

4. How We Disclose Information

We may disclose information to the following categories of recipients for legitimate business purposes:

  • Payment processors, fraud-prevention providers, and financial institutions. Website hosting, e-commerce, security, backup, analytics, communications, and technical support providers.
  • Shipping carriers, delivery providers, and other parties needed to fulfill an order. Accountants, insurers, attorneys, consultants, and other professional advisers. Government authorities or other parties when disclosure is required by law or reasonably needed to protect rights, safety, customers, or the website.
  • A buyer, successor, or adviser in connection with a proposed or completed merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality protections.

 

Service providers are expected to use information for the services they provide and to protect it as required by contract and law.

 

5. Sale and Sharing of Personal Information

HI-Studios does not sell personal information for money. HI-Studios does not knowingly share personal information for cross-context behavioral advertising. If our practices change in a way that creates a legal right to opt out, we will update this Policy and provide the required choice before using information in that manner.

 

6. Third-Party Services

Third-party payment, hosting, security, analytics, embedded-content, and other providers may collect information directly through their technologies when you use the website. Their handling of information is governed by their own privacy notices and applicable law.

HI-Studios does not knowingly authorize third parties to use the website to build profiles of identified visitors across unrelated websites for their own behavioral advertising purposes.

 

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy. Retention periods vary based on the type of information and may reflect order fulfillment, customer service, taand accounting rules, fraud prevention, security, dispute resolution, insurance, and legal obligations. We may retain deidentified or aggregated information that no longer reasonably identifies you.

 

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No online system, transmission, or storage method is completely secure. You should use a trusted device and network when entering payment or personal information and contact us if you suspect unauthorized use of your information.

 

9. Your Choices and Requests

You may:

  • Opt out of marketing emails by using the unsubscribe link or contacting us. Ask us to correct inaccurate contact or order information.
  • Request access to or deletion of personal information, subject to legal, security, transaction, and recordkeeping exceptions.
  • Manage cookies through your browser and Cookie Privacy Settings. To submit a request, email info@hi-studios.com. We may need to verify your identity and request details before responding. We will not discriminate against you for exercising a privacy right provided by applicable law.

 

10. California Privacy Information

California law requires operators of commercial websites that collect personally identifiable information from California consumers to conspicuously post a privacy policy. This Policy describes the categories of information collected, the purposes for collection and use, the categories of recipients, the effective date, and how to contact us about information.

To the extent the California Consumer Privacy Act and California Privacy Rights Act apply to HI Studios, California residents may have rights to know, access, correct, delete, and receive information about certain disclosures, and to opt out of sale or sharing. Legal exceptions may apply. An authorized agent may submit a request when legally permitted, subject to verification of the agent’s authority and the consumer’s identity.

 

11. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to Do Not Track signals, the website does not currently respond to them. Where applicable law requires recognition of a browser-based opt-out signal, such as Global Privacy Control, HI-Studios will treat a supported signal as a request to opt out of sale or sharing. HI-Studios currently states that it does not sell personal information or knowingly share it for cross-context behavioral advertising.

 

12. Children’s Privacy

The website and online store are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it when appropriate.

 

13. Third-Party Links

The website may link to websites or services operated by others. HI-Studios does not control their privacy or security practices. Review the privacy notice of any third-party service you choose to use.

 

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in the website, business practices, service providers, or law. We will post the revised Policy with a new effective date. If a change materially affects how previously collected information is used, we will provide added notice or obtain consent when required by law.

 

15. Contact Us

HI-Studios LLC
Marin County, California
Email: info@hi-studios.com
1.415.305.3786